Service Principles

Our Services

  • Warehousing & Storage
  • Inventory Management
  • Picking, Packing, Co-Packing & Repacking
  • First-mile & Last-mile Delivery
  • Free Sampling & Distribution
  • 1

    CONSIGNEE

    Packaging

  • Packaging weight per parcel not exceeding 25kg
  • Compact, Air-cushioned & Protected
  • 1 Consignment Note per Parcel
  • Recyclable Box Materials

  • Delivery

  • e-Tracking Along Fulfilment Process
  • Order Confirmation > Packing Completion > Ready For Shipping > Shipping in Progress > Smile Delivered
  • Pre-delivery Address Confirmation
  • Pre-arrival Confirmation
  • 2-time Delivery Attempts
  • Door-step Delivery / Contactless Delivery
  • E-signature Parcel Receipt
  • Proof of Delivery with Parcel Photo
  • 2

    CONSIGNOR

    Warehousing, Storage & Packing

  • Packing weight per parcel not exceeding 25kg
  • Order Platform(s) integration with Warehouse Management System
  • Inventory Management System
  • Periodic Stock-count
  • Periodic Pest Control
  • 24-hour Security manning & CCTV system
  • Insurance – Fire, Burglary, Fidelity Guarantee, Warehouseman Legal Liability & Third Party Liability

  • Delivery

  • Delivery system integration with Warehouse
  • 1 to 7 - working days Delivery within Peninsula Malaysia
  • E-Delivery Order & Report
  • Return Parcel Management
  • Simplified Per Box Delivery Rate
  • Simplified Per Box Delivery Rate
  • Delivery KPI setting
  • Delivery with documentation and audit trail
  • 3

    PUBLIC

  • 50% of E-commerce issues are related to Fulfilment & Last Mile Delivery that affects all stakeholders arising from Criticism, Complaint and Condemnation (3Cs)
  • Our goal is to convert these 3Cs to HAPPINESS
  • We Deliver SMILE
  • f&nlife